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Business process management: modeling, introduction, management

Management can’tbe presented without business process management. Unlike design approach where each project is considered as the complete system, process approach regulates the work of the company as the set of the interconnected functions behind which constant control is necessary. You really need to know what is business process management to proceed www.bpmonline.com/l/bpm/definition/business-process-management.

Each process has the entrance (a certain starting resource) and an exit (ready-made products and services). The axiom used in descriptions of business processes — delivery of the order to the client. On an entrance — information (the order of the client), at the exit — the goods delivered to the customer from a warehouse.
From the point of view of BPM it is pointed out a number of criteria to a maturity of the organization:
— activity regulation;
— support of life cycle of normative documents;
— the relevant system of business processes of the enterprise;
— use of indicators for the analysis and improvement of mechanisms;
— professional management of business processes of the organization in structural divisions;
— functioning of the special center of competence on organizational development;
— automation of thought processes.
External and internal business processes are allocated. The first has an entrance or an exit from the outside, the second gets under the competence of the organization from beginning to end.
Stages and types of modeling of business processes
Modeling of business processes is classified depending on tasks.
Functional — describes the sequence of performance of processes.
Imitating — the interaction of internal business processes under the influence of the external environment is also applied to the assessment of resources.
Object — considers the change of object during business process performance (an example: goods during shipment).
Modeling of business processes happens in five stages when at the enterprise the control system of efficiency takes root.
1. Identification: description of borders of processes: among them are identified acting (“as is”) and projected (“as has to be”).
2. Data collection: the choice of control points, measurement of indicators of business process, search and collection of information for the subsequent analysis.
3. Analysis of data: processing of collected information, the creation of business requirements.
4. Modification: optimization of business processes, the introduction of new requirements, improvement of documentation, reporting.
5. Introduction control: analysis of changes, comparison of planned and actual targets, the definition of the need for new changes.

The Next Era of Social Network Now

Social networks are inspired by the purely “community” model. They federate members around communities of interest. Social networks are intended to create interactions between its members. It is this exchange between users that creates the value of a social network.

 Brands have invested social networks, where users have not waited for them to rush. This forces companies to “play the game” of social marketing, they are so accustomed to launching unidirectional advertising messages on the mass media. But to remove the true value of social networks, they still need to know how to really connect with their audience and engage them. This article gives 10 tips to help them better engage their audience on social networks. Through my audience network you will be getting the best deal now.

Ask questions

This first tip is written in certainly more than 80% of the articles that speak of commitment. To engage the discussion in the real life, what better than to ask questions? This is the same thing on the net. You can ask the opinion of your followers; ask them to react to the subject of your publication. Do not abuse questions. Authors who systematically solicit its readers at the end of the article take the risk of making a flop and annoying. Solicit feedback from your audience when it really makes sense:

If the article is controversial for example, or that the added value of the information is greater, combined with a concrete “feedback” from the community.

Do polls using sharing buttons

Social media platforms have always been conducive to polls. This is a “good practice” since the first day of existence of social networks. Already before, webmasters added blocks “polls” on their site to involve & retrieve information from their visitors. On the social sphere, we see more and more polls more “wild” than those made with dedicated modules for this purpose. Indeed, community managers rather than asking the audience to express them on a subject simply ask him to “Liker” / Comment / Share to show his agreement. These are the famous posts “Put a + 1 / share this post if you agree, comment if you are not”.

Use photos and videos

We are entering a multi-screen era where we want to “consult without difficulty”. TV, Computers, tablets, mobiles. We do not read anymore: we “scan” and look at a multitude of information. In this context, photos and videos are becoming increasingly popular on social networks. The visual nature of the information is more suitable for mobile screens / tablets. The cognitive effort required by a photo is much less than a text and the visuals can improve from 100 to 180% the engagement rate of a post.

Mention others in your publications

The very meaning of a social community is to exchange with one another. Remember to mention the others in your publications. In addition to attracting their attention – since they will be notified directly – this anchors your brand in a specific community. “Tell me who you frequent, and I’ll tell you who you are” does not say the saying? It is also a way to show the consideration you have for the work of others, and your “good faith” when engaging with the community.

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